Frequently Asked Questions
1. What is Still Wave Wellness?
Still Wave Wellness is an online yoga and wellness business providing yoga sessions and programmes that can be accessed remotely.
2. Do I need previous yoga experience?
No. We offer sessions suitable for different experience levels, including beginners. Please review the description of each class before booking to ensure it is appropriate for your experience level.
3. How do online yoga sessions work?
After purchasing a session or package, you will receive the relevant booking or session information. Sessions are conducted online using the platform specified by Still Wave Wellness.
4. What equipment do I need?
Most sessions require a comfortable space and a yoga mat or suitable exercise surface. Certain sessions may recommend additional equipment such as blocks, straps, cushions or blankets. Any specific requirements will be communicated where applicable.
5. How do I book a session?
Select the yoga service or package you would like to purchase, complete the checkout process and follow the booking instructions provided after your purchase.
6. Can I purchase multiple sessions?
Yes. Where available, Still Wave Wellness offers multi-session packages. Package prices and included sessions are displayed on the relevant service page.
7. Can I cancel my booking?
Cancellation and refund eligibility depends on the circumstances and the applicable cancellation period. Please review our Refund Policy before purchasing.
8. Can I reschedule a session?
Where reasonably possible, clients may request a rescheduling of a session by contacting us in advance. Rescheduling is subject to instructor availability and the applicable booking conditions.
9. What happens if I miss my session?
Clients are responsible for attending their scheduled sessions. If you cannot attend, please contact us as early as possible. Missed sessions may not qualify for a refund or replacement session.
10. Can I participate if I am completely new to yoga?
Yes. Beginners are welcome to select classes specifically described as beginner-friendly.
11. Is online yoga suitable for everyone?
Yoga involves physical movement and may not be suitable for everyone. Clients should consider their own physical circumstances before participating and seek appropriate professional advice where necessary.
12. Can I receive a refund?
Refunds are handled according to our Refund Policy. Certain purchases may be non-refundable once a digital or online service has been scheduled, delivered or commenced.
13. How will I receive my session information?
Relevant access and booking information will normally be provided electronically using the contact details supplied during checkout or booking.
14. What if I have a technical problem?
If you experience a technical issue, contact Still Wave Wellness as soon as possible with details of the problem. We will make reasonable efforts to assist.
15. How can I contact Still Wave Wellness?
Clients can contact us using the contact details provided on our website. Please include your name, order or booking information and a description of your enquiry where applicable.