Terms of service

Terms of Service

1. Introduction

These Terms of Service govern your use of the Still Wave Wellness website and your purchase or participation in our online yoga services.

By accessing our website, purchasing a service or participating in a session, you acknowledge that you have read and agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our services.

2. Our Services

Still Wave Wellness provides online yoga classes, sessions and wellness-related services.

Service descriptions, prices, package options and availability are displayed on the website and may be updated from time to time.

3. Purchases and Payments

Customers are responsible for providing accurate information when completing a purchase.

All prices displayed on our website are stated in South African Rand (ZAR), unless otherwise indicated.

Payment must be successfully completed before access to a purchased service or booking is confirmed.

4. Booking Confirmation

A purchase does not necessarily constitute attendance at a session until the relevant booking or session arrangements have been confirmed.

Customers should carefully review all booking information provided after purchase.

5. Customer Responsibilities

Customers are responsible for:

Providing accurate contact information;
Ensuring they have access to a suitable internet connection;
Having the necessary equipment for participation;
Arriving or connecting on time;
Following reasonable instructions provided during sessions; and
Participating within their own physical capabilities.

6. Physical Activity Disclaimer

Yoga involves physical movement and exercise. Participation is voluntary and undertaken at the customer's own discretion.

Still Wave Wellness does not provide medical diagnosis, treatment or medical advice through its yoga services.

Customers should seek advice from an appropriately qualified healthcare professional if they have concerns about whether yoga or physical exercise is appropriate for them.

Participants should stop an exercise if they experience significant pain, dizziness, difficulty breathing or other concerning symptoms and seek appropriate assistance where necessary.

7. Online Sessions

Online sessions may depend on internet connectivity, software, devices and third-party technology.

Still Wave Wellness cannot guarantee uninterrupted access where interruptions result from circumstances outside our reasonable control.

8. Intellectual Property

Unless otherwise stated, website content, branding, text, graphics, videos, class materials and other materials provided by Still Wave Wellness remain the property of Still Wave Wellness or its applicable licensors.

Customers may not reproduce, distribute, resell, publicly share or commercially exploit our materials without prior written permission.

9. Prohibited Use

Customers may not use our website or services to:

Commit unlawful activities;
Interfere with the operation of our website;
Attempt to gain unauthorized access to systems or accounts;
Copy or redistribute our proprietary content without permission; or
Misrepresent their relationship with Still Wave Wellness.

10. Refunds and Cancellations

Refunds and cancellations are governed by our Refund Policy, which forms part of these Terms.

11. Website Information

We aim to keep website information accurate and current. However, minor errors, changes in availability or temporary inaccuracies may occasionally occur.

Still Wave Wellness reserves the right to correct errors and update service information where necessary.

12. Third-Party Services

Our website may rely on third-party services such as payment processors, communication platforms, video-conferencing services or website technology providers.

Third-party services may have their own terms and privacy policies.

13. Limitation of Liability

To the extent permitted by applicable law, Still Wave Wellness will not be responsible for losses resulting from circumstances beyond our reasonable control, including internet failures, device problems, third-party platform interruptions or a customer's failure to follow reasonable participation instructions.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.