Privacy policy

Privacy Policy

 

Still Wave Wellness respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website or purchase our services.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name and surname;

  • Email address;

  • Telephone or contact number;

  • Billing and transaction information;

  • Booking information;

  • Order details;

  • Communications you send to us; and

  • Technical information associated with your use of our website.

We only request information that is reasonably necessary for operating our business and providing our services.

2. Payment Information

Payments may be processed through third-party payment service providers.

Still Wave Wellness does not intentionally store complete payment card details such as full card numbers or security codes on our own systems where payment processing is handled by a third-party payment provider.

Customers should review the relevant payment provider's privacy and security information for further details.

3. How We Use Personal Information

We may use personal information to:

  • Process purchases;

  • Confirm bookings;

  • Deliver online yoga services;

  • Communicate with customers;

  • Respond to enquiries;

  • Provide customer support;

  • Process refunds where applicable;

  • Maintain business and transaction records;

  • Improve our website and services;

  • Prevent fraudulent or unauthorized activity; and

  • Comply with applicable legal obligations.

4. Communications

We may use the contact information provided by customers to send service-related communications, including booking confirmations, changes, reminders and customer support messages.

Where required, promotional communications will be handled in accordance with applicable law and customers may have the ability to opt out.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and support relevant website features.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Personal Information

We may share relevant information with trusted third-party service providers where reasonably necessary to operate our business.

These may include:

  • Payment processors;

  • Website and hosting providers;

  • Online communication or video-conferencing platforms;

  • Email and communication providers;

  • Technical service providers; and

  • Professional advisers where necessary.

We do not intend to sell customers' personal information.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, maintaining business records, resolving disputes and meeting legal or regulatory requirements.

9. Customer Rights

Subject to applicable law, customers may have rights concerning their personal information, including the right to request access to certain personal information and request correction of inaccurate information.

Requests can be submitted using the contact details provided on our website.

10. Third-Party Websites

Our website may contain links or integrations to third-party websites and services.

Still Wave Wellness is not responsible for the privacy practices or content of third-party websites. Customers should review the relevant third party's privacy policy before providing information.

11. Children's Privacy

Our services are not intended to knowingly collect personal information from children without appropriate consent or authorization where such consent is required by law.

Parents or guardians should supervise minors using online services where appropriate.

12. South African Privacy Law

Still Wave Wellness aims to handle personal information in accordance with applicable South African privacy and data-protection requirements, including the Protection of Personal Information Act (POPIA), where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on our website and the "Last Updated" date will be amended accordingly.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Still Wave Wellness using the contact details published on our website.