Refund Policy

At Still Wave Wellness, we aim to provide a reliable and professional online yoga experience. This Refund Policy explains the circumstances under which refunds, cancellations and rescheduling requests may be considered.

1. Online Services

Our products are primarily online yoga sessions, classes and wellness programmes. Because these services involve scheduled instructor time and digital delivery, refunds may be subject to the circumstances and timing of the cancellation request.

2. Cancellation Before a Scheduled Session

Clients who need to cancel a booking should contact Still Wave Wellness as soon as possible.

Where sufficient notice is provided and the service has not yet commenced, we may, at our discretion and subject to the applicable booking terms, offer:

• A refund;

• A credit toward a future session; or

• A rescheduled session.

The availability of these options may depend on the type of service purchased.

3. Late Cancellations

Cancellations made shortly before a scheduled session may not qualify for a refund because instructor time and session capacity may already have been reserved.

Still Wave Wellness may consider exceptional circumstances on a case-by-case basis.

4. Missed Sessions

If a client fails to attend a scheduled session without providing reasonable advance notice, the session may be considered used and may not qualify for a refund or replacement.

5. Rescheduling

Clients may request to reschedule a session by contacting us before the scheduled session.

Rescheduling is subject to availability and is not guaranteed.

6. Services Already Commenced

Once an online yoga session has commenced or a service has been substantially provided, the purchase may no longer qualify for a refund, except where required by applicable law.

7. Technical Problems

If a technical problem on the Still Wave Wellness side prevents a purchased session from being reasonably delivered, we will make reasonable efforts to provide an alternative solution, which may include rescheduling or another appropriate remedy.

Clients are responsible for having a suitable internet connection, compatible device and appropriate environment for participating in online sessions.

8. Duplicate Payments

If you believe you have accidentally made a duplicate payment, please contact us promptly. After verifying the transaction, we will review the matter and, where appropriate, arrange a refund of the duplicate payment.

9. Refund Processing

Approved refunds will generally be processed using the original payment method where possible. The time required for the funds to appear in the customer's account may depend on the relevant payment provider or financial institution.

10. How to Request a Refund

Refund requests should include:

• Full name;

• Email address used for the purchase;

• Order or booking reference;

• Date of purchase;

• Service purchased; and

• Reason for the refund request.

Requests should be submitted using the contact information provided on our website.

11. Consumer Rights

Nothing in this Refund Policy is intended to remove or restrict any rights that a customer may have under applicable South African consumer protection legislation.

Still Wave Wellness reserves the right to review refund requests individually where circumstances require.