FREQUENTLY ASKED QUESTIONS
1. How do I place an order?
Simply browse our collection, select your preferred item and size, add it to your cart and proceed to checkout. Once your payment has been confirmed, your order will be processed.
2. What payment methods do you accept?
We accept the secure payment methods displayed at checkout. Available options may vary depending on your location and order.
3. How long does delivery take?
Orders are generally processed promptly after payment confirmation. Delivery times may vary depending on your location and courier service. Your tracking information will be provided once your order has been dispatched.
4. Will I receive tracking information?
Yes. Once your order has been dispatched, tracking information will be sent to the contact details provided during checkout.
5. Can I change or cancel my order?
Orders are processed quickly, so cancellation or changes may not always be possible. Contact our support team as soon as possible after placing your order.
6. What if I receive the wrong item?
Please contact us immediately with your order number and clear photographs of the item received. We will investigate the issue and assist you with the appropriate resolution.
7. What if my item arrives damaged?
Contact us as soon as possible after delivery and provide photographs showing the damage. Damaged items should not be worn or altered.
8. Can I return an item?
Returns are accepted subject to our Returns & Refunds Policy. Items must meet the applicable return conditions.
9. Can I exchange an item for another size?
Size exchanges may be available depending on stock. Please contact our support team before sending anything back.
10. Are all products authentic?
We aim to provide genuine products and carefully select the products offered through our store.
11. What happens if an item is out of stock?
If an item becomes unavailable, we may contact you regarding an alternative, refund or other suitable resolution.
12. How can I contact you?
For assistance with an order or general enquiries, please use the contact details provided on our Contact Us page.